Returns, withdrawal and refunds

14-day right of withdrawal

If you are a consumer buying online, you may notify us that you are withdrawing from your purchase within 14 days after the day you, or a person designated by you, receives the goods. Email info@nananoir.com with your order number and a clear statement that you wish to withdraw.

After notifying us, send the goods back within 14 days. Unless we provide another address in writing, returns may be sent to Nana Noir, Bestevâerstraat 34 H, 1056HP Amsterdam, The Netherlands.

Condition of returned goods

Please return items unworn beyond fitting, unwashed and, where reasonably possible, with the original tags and packaging. Missing packaging or tags does not automatically remove a statutory right, but may affect value where legally permitted.

Return costs and reimbursement

For a change-of-mind withdrawal, you pay the direct return shipping cost. We reimburse payments received for the returned goods and the original standard delivery charge, if applicable, within 14 days after being informed of your withdrawal. We may withhold reimbursement until we receive the goods or you provide evidence that they were sent, whichever occurs first. Refunds are made to the original payment method unless agreed otherwise. Extra delivery costs for a more expensive delivery option are not reimbursed.

Exceptions

The statutory withdrawal right may not apply to goods made to your specifications or clearly personalised, and to sealed goods that are unsuitable for return for health or hygiene reasons after the seal has been broken. A sale, clearance or promotional price does not by itself remove statutory withdrawal or conformity rights.

Faulty, damaged, incorrect or missing goods

Contact us as soon as reasonably possible at info@nananoir.com. Where goods are faulty, damaged, incorrect or not delivered, Nana Noir will provide the remedy required by applicable consumer law and cover the necessary return costs where required.

Example withdrawal statement

“I am writing to inform you that I wish to withdraw from my purchase of [product name]. My order number is [order number], and I received the order on [date]. Name: [customer name]. Date: [date].”

You may send this statement to info@nananoir.com. You do not have to use these exact words, as long as your intention to withdraw from the purchase is clear.

Last updated: 12 August 2026.